Privacy Policy

Privacy Policy for City Grind

Effective Date: September 1, 2025

Privacy Policy

City Grind Coffee ("City Grind," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with us online, place orders, participate in promotions, or visit our coffee shop.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed through secure third-party payment providers)
• Loyalty program information
• Employment information when applying for jobs
• Any information you provide through forms, surveys, emails, social media messages, or customer support requests

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Pages viewed
• Referral sources
• Date and time of visits

This information helps us improve website functionality and customer experience.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Analyze website traffic
• Improve website performance
• Support marketing and advertising efforts

You may adjust your browser settings to refuse cookies, though some website features may not function properly.

How We Use Your Information

We may use collected information to:

• Process orders and payments
• Provide customer service
• Respond to inquiries
• Manage loyalty and rewards programs
• Send order confirmations and updates
• Deliver promotional emails and marketing communications
• Improve products, services, and website functionality
• Conduct surveys and promotions
• Maintain security and prevent fraud
• Comply with legal obligations

Marketing Communications

If you provide your email address or phone number, you may receive promotional communications from City Grind Coffee.

You may opt out of marketing emails at any time by:

• Clicking the unsubscribe link in an email
• Contacting us directly

Opting out of marketing communications does not affect transactional or service-related communications.

Payment Information

Payment transactions are processed through trusted third-party payment processors. City Grind Coffee does not store complete credit card information on our systems.

Please review the privacy policies of any payment processors you use when making purchases.

Sharing of Information

We do not sell your personal information.

We may share information with:

• Payment processing providers
• Website hosting providers
• Marketing and email service providers
• Loyalty program providers
• Professional advisors, including accountants and attorneys
• Government agencies when required by law

These parties are only permitted to use information as necessary to provide services on our behalf or comply with legal requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website and social media pages may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party sites.

We encourage users to review the privacy policies of any external websites they visit.

Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13 without parental consent, we will promptly delete such information.

Alaska Residents and U.S. Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Requesting access to personal information we maintain about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting information about how your data is used

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

City Grind
632 W 6th Ave
Anchorage, Alaska 99501
Phone: (907) 313-2999
Email: info@city-grind.com

Last Updated: June 23, 2026